The data controller responsible for the personal data of the online store www.mpreklaam.ee is MP-Reklaamtrükk OÜ (registry code 10212594), located at Aleksandri 53, Tartu 51004, Estonia. Tel: +372 303570, email: mpreklaam@mpreklaam.ee.

What personal data is processed?

• Name, telephone number and email address;
• Delivery address;
• Bank account number;
• Prices of goods and services and payment-related information (purchase history);
• Customer support data.
• IP address.

For what purposes is personal data processed?

• Personal data is used to manage customer orders and deliver goods.
• Purchase history data (purchase date, product, quantity and customer details) is used to maintain an overview of purchased goods and services, analyse customer preferences and, among other things, resolve consumer disputes.
• Bank account numbers are used to issue refunds to customers. Personal data such as email addresses, telephone numbers and customer names are processed to resolve questions related to the provision of goods and services (customer support).
• Email addresses are also used for sending invoices, while telephone numbers are used to notify customers when their goods have arrived at a parcel locker.
• The IP address of an online store user or other network identifiers (browser type and version, time zone setting, operating system and version) are processed to provide the online store as an information society service and to compile website usage statistics.

Recipients of personal data

The customer's name, telephone number and email address are forwarded to the transport service provider selected by the customer. If the goods are delivered by courier, the customer's address is also provided in addition to their contact details.

If the online store's accounting is handled by an external service provider, personal data is forwarded to that provider for accounting purposes.

Personal data may be transferred to information technology service providers when necessary to ensure the functionality of the online store or data hosting. Security and access to data: Personal data is stored on ____ servers located within the territory of a European Union Member State or a country belonging to the European Economic Area.

Employees of the online store have access to personal data when necessary to resolve technical issues related to the use of the online store and to provide customer support services.

The online store implements appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised access or disclosure. These measures include:

Data exchange with the online store takes place through an encrypted connection (TSL). Customer passwords are stored in encrypted form (hashed). Standard encryption is used when sending emails. Firewalls and appropriate antivirus software are used to protect the online store's servers. Regular backups are created and stored separately from the online store's servers.

The transfer of personal data from the online store to its authorised processors and recipients (e.g. transport service providers and data hosting providers) takes place on the basis of agreements concluded between the online store and the processors. Authorised processors are required to implement appropriate safeguards when processing personal data, in accordance with Article 28 of the General Data Protection Regulation.

Accessing and correcting personal data

Customers can access and correct their personal data through their online store user profile or by contacting customer support.

If a purchase was made without creating a user account, personal data can be accessed through customer support.

If a request to access personal data is submitted electronically, the information will also be provided through commonly used electronic means.

Withdrawal of consent

If personal data is processed on the basis of the customer's consent, the customer has the right to withdraw their consent through their customer account settings or by notifying customer support via email.

Data retention

When an online store customer account is closed, personal data is deleted, except for purchase history data that must be retained for accounting purposes or to resolve consumer disputes.

In the event of disputes related to payments or consumer matters, personal data is retained until the claim has been fulfilled or the applicable limitation period has expired.

Personal data contained in original accounting documents is retained for seven years.

Restriction of processing

Customers have the right to request the restriction of the processing of their personal data if the data is incorrect or incomplete, or if their personal data is being processed unlawfully.

Objections

Customers have the right to object to the processing of their personal data if they have reason to believe that there is no lawful basis for processing their personal data.

Deletion of personal data

To request the deletion of personal data, customers must contact customer support by email. Requests for deletion will be answered within one month at the latest, and the expected timeframe for deleting the data will be specified. The response will also identify any personal data that cannot be deleted, together with the legal basis and reasons for retaining it.

Data portability

Requests for the transfer of personal data submitted by email will be answered within one month at the latest. Customer support will verify the customer's identity and provide information about the personal data eligible for transfer.

Direct marketing communications

Email addresses and telephone numbers are used to send direct marketing communications if the customer has given their consent.

If a customer does not wish to receive direct marketing communications, they can unsubscribe using the relevant link in the email footer or contact customer support. If personal data is processed for direct marketing purposes (profiling), customers have the right to object at any time to the initial or further processing of their personal data, including profiling related to direct marketing, by notifying customer support via email. This information must be presented clearly and separately from any other information.

Cookies used by mpreklaam.ee:

Necessary cookies

Dispute resolution

Disputes related to the processing of personal data can be resolved through customer support by contacting mpreklaam@mpreklaam.ee.

The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).